Friday, February 09, 2007

Spitfire Customer Support is The Best

http://www.spitfireconstruction.com/


I get a lot of phone calls from potential Spitfire customers asking questions about the software. The most asked question, "how is customer support?"

Spitfire probably has the best customer support of any piece of software I've ever used. If you call with a problem, they can usually fix it right there, but if they can't they get right back with you.

One of the nicest things about dealing with Spitfire is that they can easily and quickly remote into your workstation or server and fix a problem if that's what they need to do.

I deal with Dorothy McGovern and Steve Sauber, both of whom are excellent and very knowledgable. And they've done nothing but bend over backwards to make the software work for me.

John

No comments: